Shipping, Handling, and Returns
We ship everyday Monday through Friday, except for major US Holidays (holidays for our delivery services). All orders placed during Saturday & Sunday will be shipped on the next business day.
We ship within 12 hours from receiving the payment, via UPS Ground, USPS First or Priority Mail, with tracking. USPS Priority delivery usually takes 3-5 business days. Pick your rate and speed of shipping at checkout. Please see and compare rates, tracking, and delivery times at https://www.usps.com/. By making a purchase with us, you are agreeing to all Terms and Conditions of our delivery partners. We cannot control or influence delivery! Please follow your tracking number of the respective carrier. You must address all issues or delays directly with the carrier - we cannot help here. All claims of delays or lost packages must be filed with delivery partners first. We will reimburse you for a lost or damaged package only after seeing a proof (picture, claim, or video). We are not responsible for any extra Customs' charges or International Tariffs when ship outside of the US. You can find out about those via your Local Authorities.
Our platform will always optimize shipping costs based on speed of delivery/insurance, chosen weight and package size. You can always contact us via Instagram (below) BEFORE PAYING for your order. We can also check the best option for you.
Returns: Due to COVID 19 protocols, any product that touched biological material (skin, nails, toe nails) cannot be returned. We will relax this rule after CDC issues a guidance that allows us to proceed with returns. All sales for liquids, pastes, gels (base, top, acrygel, primer, disinfectant, etc) are also final. These products CANNOT be returned after initial use (or broken seal), for similar reasons. We will take care of defective products by exchanging the products OR issuing a full refund of your payment (minus S&H) within 30 days of your purchase date , with a few exceptions stated below. We will always fix our mistakes, we cannot fix yours. We cannot honor our return policy in cases of wrong sterilization procedures or mis-handling (bad or severe chemicals, excessive heat, mechanical damage, etc), thus we will ask you to confirm your claim by sending us pictures or video , and we will determine applicability of our policy. All complex and electronic/electric products (such as curing lamps, drill sets, handpieces for drills, etc) have Manufacturer's warranty and return information listed in the product descriptions on our site. PLEASE READ DETAILS carefully as you are adhering to Manufacturer's terms and Conditions when you purchase these products from us. Please contact us for all other details.