Shipping & Handling, Refunds & Returns
We ship every day, Monday through Friday, except for major US Holidays (holidays for our delivery partners too). All orders placed during Saturday & Sunday will be shipped on the next business day.
By law, WE DO NOT CONTROL nor INFLUENCE the delivery process! Any issues with lost, damaged, or delayed packages MUST be addressed directly with delivery provider.
As an extra layer of protection, we offer ROUTE insurance: just 98 cents for up to $100 order value, and 2% over $100. YOU ARE GUARANTEED recovery of your damaged, mis-delivered, stolen, or lost goods or full money-back within 12 hours via a super-easy and worry-free process. Opt-in!
We do our best to ship within 18 hours from receiving the payment, via UPS Ground, USPS First (slower) or USPS Priority (faster) Mail, with tracking. USPS Priority delivery usually takes 3-5 business days within continental US.
VERY IMPORTANT: The number of delivery days you are seeing while picking up your option are NOT GUARANTEED DAYS! These are APPROXIMATE AVERAGES given the past deliveries between similar zip codes. They are provided to us by delivery partner and are dynamic (they change, with major shipping holidays, i.e. Christmas). Our store CANNOT influence these days, and all questions must be directed to delivery companies.
Pick your rate and speed of shipping at checkout before payment. Don't forget to Opt-in for extra protections via ROUTE insurance! Our shipping rates are much cheaper (commercial) than retail rates via a delivery office, be it UPS, USPS or DHL. Please check and compare rates, tracking options, and delivery times at carrier sites first, such as https://www.usps.com/. By making a purchase with us, you are agreeing to all Terms and Conditions of our Store and our delivery partners. Once again: We cannot control or influence delivery! That's why we strongly recommend a one-click on ROUTE insurance. Please follow your tracking number of the respective carrier. You must address all issues or delays directly with the carrier (or via ROUTE, if you purchased it) - but contact us too if we must provide evidence of the shipment or amount spent as a shipper.
All claims of delays or lost packages must be filed directly with delivery partners first - or via ROUTE app for those with insurance covearge:
We will reimburse you for a lost or damaged package only after seeing a proof (a picture, confirmed claim, or video).
We are not responsible for any extra Customs' charges or International Tariffs when ship outside of the US. You can find out about those charges via your Local Authorities or international carriers.
Our platform will always optimize shipping costs based on speed of delivery/insurance, chosen weight and package size. You can always contact us (contacts are below) BEFORE paying for your order. We can also check and recommend the best option for you.
Refunds & Returns: By placing an order with our store, you are agreeing to all policies of our store, including this one!
Due to COVID 19 protocols, any product that contacted biological material (skin, nails, toe nails) cannot be returned. We do not accept returns of any instruments, tools, or bits (if blisters are broken). We may review this rule after CDC issues a guidance that allows us to proceed with returns.
All sales of liquids, pastes, gels (base, top, colors, acrygel, primer, disinfectant, etc) are also final. These products CANNOT be returned after opening or initial use (or broken seal). Once again - they CAN NOT by returned.
We will always take care of refund of product costs (minus S&H) via a claim to us within 10 days of your ship date , with a few exceptions stated below. We will always fix our mistakes, we cannot guarantee or fix yours. We cannot honor our return policy in cases of wrong sterilization procedures or mis-handling/mis-use (bad or severe chemicals, excessive heat, mechanical damage, etc), thus we will ask you to confirm your claim by sending us pictures or video , and we will determine applicability of our policy. All complex and electronic/electric products (such as curing lamps, drill sets, handpieces for drills, etc) have Manufacturer's warranty and return information listed in the product descriptions on our site or in User manuals or packaging. In all cases of replacements, warranty, or testing of products, all shipping costs are paid by the customer: we do not ship for free!
PLEASE READ ALL DETAILS carefully as you are adhering to Manufacturer's terms and Conditions when you purchase these products from us. Please contact us for all other details or should you have questions.